Refund & Cancellation Policy — PDF Downloads
Clear rules for change-of-mind cancellations, immediate downloads and remedies when a PDF is faulty, missing or not as described.
Last updated: 30 August 2026
1. Scope
This policy applies only to digital PDF guides sold through the AutoSoftKey PDF Library by Cadunlock LLC trading as AutoSoftKey. Nothing here removes rights that consumer law says cannot be excluded.
2. Your 14-day cancellation right
For an online digital-content purchase, a consumer normally has 14 days from the contract date to cancel. If you ask us to begin supply during that period, the right can end once supply begins—but only where, before access starts, you have:
- given express consent to immediate supply; and
- acknowledged that the cancellation right will be lost once supply begins.
☐ I expressly consent to Cadunlock LLC supplying this digital PDF immediately, before the 14-day cancellation period ends, and I acknowledge that once supply begins I will lose my statutory right to cancel.
The control must be unchecked until you select it. We keep a record of the order, timestamp and wording. Your order email confirms your choice. Marketing, privacy and cookie choices are separate.
3. If you do not consent to immediate supply
We will not make the PDF available until the 14-day cancellation period has ended. You may cancel during that period by emailing us or using the model form below. If supply has not started, an eligible cancellation receives all payments back within 14 days after we are told, using the original payment method and without a refund fee.
4. After immediate supply begins
If valid consent and acknowledgement were obtained and the download or access has begun, the statutory change-of-mind cancellation right is lost. This does not affect remedies for content that is faulty, not of satisfactory quality, unfit for a purpose disclosed to us, materially inaccurate, inaccessible or not as described.
We may still approve a goodwill refund for an unused purchase, but that is discretionary and does not replace your legal rights.
5. Faulty, wrong, missing or inaccessible content
| Problem | What we do |
|---|---|
| Download link did not arrive or has expired early | Verify the order and restore or resend access. |
| File is corrupt, incomplete or will not open in a current PDF reader | Provide a working copy or replacement without charge. |
| Wrong guide supplied | Supply the correct guide or refund it. |
| Guide materially differs from its description or has a substantial defect | Correct, repair or replace within a reasonable time and without significant inconvenience. |
| Repair or replacement is impossible or not provided appropriately | Provide an appropriate price reduction, which may be a full refund. |
Where a refund is due for defective digital content, we process it without undue delay and within 14 days after agreeing entitlement, to the original payment method and without a fee.
6. How to request help, cancellation or refund
Email support@autosoftkey.co.uk and include your order number, purchase email, guide title, the outcome you want and—where relevant—a screenshot of the error. Do not send full card numbers or account passwords.
Model cancellation form
To: Cadunlock LLC, 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States; support@autosoftkey.co.uk
I give notice that I cancel my contract for the following PDF guide: [title]. Ordered on: [date]. Order number: [number]. Customer name: [name]. Customer email/address: [details]. Date: [date].
7. Response and refund timing
We aim to acknowledge ordinary order enquiries within one working day. Complex checks may take longer, but we will keep you informed. Approved refunds are submitted to the original payment method; your bank or card issuer controls when the credit appears.
8. Disputes
Please contact us first so we can investigate quickly. You remain free to use any chargeback, regulator, advice service or court route available to you. Contacting us is not a condition that removes those rights.