Digital Delivery Policy
Everything we sell is delivered by email. Nothing is posted, so there are no delivery charges and no waiting for a courier.
Most orders arrive within a few minutes of payment. Occasionally an order is held for a security check, which can take a little longer.
If nothing has arrived, check your spam folder first — that is where it is nine times out of ten.
1. How delivery works
| Step | What happens |
|---|---|
| 1. You order | Choose your product, version and platform, and pay at checkout. |
| 2. Payment clears | Stripe confirms the payment. Most clear instantly. |
| 3. We prepare your licence | Your order passes our automated checks. A small number are reviewed by a person. |
| 4. It lands in your inbox | Your licence details and instructions are emailed to the address you entered at checkout. |
2. How long it takes
| Type of order | Typical delivery time |
|---|---|
| Standard order, payment cleared | Within minutes |
| Order flagged for a security check | Up to a few hours during working hours |
| Order where we need to confirm something with you | As soon as you reply to our email |
We do not hold orders back for no reason. If an order is taking longer, it is because a check is running or we need an answer from you — and we will have emailed you.
3. What you receive
- The licence key or account details described on the product page
- A download link to the official publisher source, where the product needs one
- Step-by-step instructions for installing and activating it
- Your order confirmation and receipt
- A direct line to our support team if anything does not go to plan
4. Getting the email address right
Your licence goes to the email address you type at checkout, so please double-check it before you pay. A single wrong character means the email goes somewhere else.
If you realise you made a mistake, email us straight away from the correct address with your order number. We cannot recall an email that has already been sent, but we can usually verify your order and resend it to the right place.
5. If your order has not arrived
- Check your spam, junk and promotions folders.
- Search your inbox for autosoftkey.
- Confirm the payment actually completed — a pending authorisation is not a completed payment.
- Still nothing? Email support@autosoftkey.co.uk with your order number and we will resend it.
Never share your licence key in a public post, review or forum. If you need to send it to us for support, send it by email only.
6. Check compatibility before you order
Please check the operating system, version, region and system requirements shown on the product page, or on the publisher’s own website, before buying. Digital delivery is instant, but it cannot make a product work on a device the publisher does not support.
If you are unsure which version you need, ask us before you order. We would much rather answer a question first than process a refund later.
7. Contact
Email support@autosoftkey.co.uk. See also our Refunds & Returns Policy and Payment Policy.