Frequently asked questions
Plain answers about licences, digital delivery, payment, installation and support.
What does AutoSoftKey sell?
Our main focus is Autodesk software for professional design, BIM, engineering and visualisation. We also list selected Microsoft and security products. Each product page states the version, platform, licence term and delivery information.
How will I receive my order?
Orders are fulfilled digitally. After payment is confirmed, the relevant licence details and order instructions are sent to the email address entered at checkout. There is no physical shipment.
How quickly is digital delivery completed?
Most orders are processed promptly after payment confirmation. Some orders may require a manual review before fulfilment. If you have not received an update, check your spam folder and contact support with your order number.
Where should I download the software?
Use the official publisher download route whenever it is available. Your order instructions identify the appropriate download source. Avoid unofficial mirrors and do not share your licence details with third parties.
Can you help with installation or activation?
Yes. Use our Contact form and include your order number, product name, software version and operating system. Our support team will receive the request by email and reply. Never send a full payment-card number or an account password.
How do I check compatibility before buying?
Review the supported operating system and system requirements on the product page and compare them with your device. If you are unsure, contact us before ordering so we can help you check the essentials.
What licence term do Autodesk products use?
Autodesk products currently listed by AutoSoftKey are supplied as 3-Year Licences. The live product page states the software version, supported platform, available options and delivery information. We do not describe these Autodesk products as lifetime, perpetual or pre-owned licences.
Which payment methods can I use?
The payment methods currently available to your order are shown at checkout. Do not send payment details by email or live chat. Bank-transfer orders are fulfilled after the payment has been received and confirmed.
Can I cancel or return a digital order?
Digital products have specific cancellation rules. Checkout asks for consent to immediate digital delivery, and that consent can affect cancellation rights once supply begins. Your statutory rights remain if a product is faulty or not as described. See our Refund Policy for the full process.
How can I contact AutoSoftKey?
Use our Contact page for current business and support details. If your question concerns an existing order, include the order number so the support team can assist more quickly.
Speak to support
Tell us which product you are considering or include your order number for an existing purchase.